Terms of Service

Welcome to Nursery Haven. These Terms of Service govern your use of our website and cleaning services. By accessing or using our services, you agree to be bound by these terms.

Last Updated: November 2025

1. Acceptance of Terms

By accessing or using Nursery Haven's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our services.

2. Service Description

Nursery Haven provides professional cleaning services in Lyon and surrounding areas, including but not limited to:

• Maternity preparation cleaning services
• Creative studio maintenance
• Short-term rental property cleaning
• General residential cleaning services

Services are subject to availability and may vary based on location and specific requirements.

3. Acceptable Use Policy

3.1 Permitted Uses

You may use our services for:

• Requesting information about our cleaning services
• Scheduling and managing cleaning appointments
• Communicating with our team regarding service needs
• Accessing information about our methodology and approach

3.2 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to our systems or networks
• Transmit any harmful code, viruses, or malicious software
• Engage in any activity that disrupts or interferes with our services
• Misrepresent your identity or affiliation with any person or entity
• Collect or harvest personal information from our website
• Use automated systems to access our services without permission

4. Service Booking and Scheduling

4.1 Service Requests

Service requests made through our contact form are subject to availability and confirmation. Submitting a request does not guarantee service provision until confirmed by Nursery Haven.

4.2 Scheduling Requirements

• All service appointments must be scheduled in advance
• We require reasonable notice for scheduling changes or cancellations
• Access to the property must be provided at the scheduled time
• Accurate information about the property and cleaning needs must be provided

4.3 Cancellation Policy

Cancellation or rescheduling requests should be made as early as possible. Late cancellations may be subject to fees as communicated during service confirmation.

5. Service Availability and Modifications

5.1 Service Uptime

While we strive to maintain consistent service availability, we do not guarantee uninterrupted access to our website or services. Maintenance, updates, or unforeseen circumstances may temporarily affect availability.

5.2 Geographic Restrictions

Our cleaning services are primarily available in Lyon and surrounding areas. Service availability in specific locations may vary and will be confirmed upon inquiry.

5.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify you of significant changes that may affect your service.

6. Payment Terms

• Service fees will be communicated clearly before service confirmation
• Payment terms and methods will be agreed upon during service booking
• All fees are in euros unless otherwise specified
• Prices are subject to change with reasonable notice

7. User Responsibilities

When using our services, you are responsible for:

• Providing accurate and complete information when requesting services
• Ensuring safe access to the property for our cleaning professionals
• Securing or removing valuable items before scheduled cleaning
• Notifying us of any special requirements or hazards
• Treating our staff with respect and professionalism
• Complying with all applicable laws and regulations

8. Intellectual Property Rights

8.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Nursery Haven or its licensors and is protected by copyright and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

8.3 Trademarks

Nursery Haven and related logos are trademarks of our company. You may not use these trademarks without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• Nursery Haven provides services on an "as is" and "as available" basis
• We make no warranties, express or implied, regarding service quality or results
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific service in question

10. Indemnification

You agree to indemnify and hold harmless Nursery Haven, its employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms of Service.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of France. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Lyon, France.

12. Dispute Resolution

In the event of any dispute or claim arising from our services:

• We encourage you to contact us first to resolve the matter informally
• Good faith efforts should be made to reach an amicable resolution
• If informal resolution fails, formal dispute resolution procedures may apply

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

14. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original.