Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Nursery Haven. By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

Last Updated: November 2025

1. Agreement and Binding Nature

By accessing our website, requesting information, or engaging our cleaning services, you enter into a binding legal agreement with Nursery Haven. This agreement supersedes any prior agreements, understandings, or representations, whether written or oral.

If you do not agree to these Terms and Conditions, you must immediately cease using our website and services.

2. User Obligations and Conduct Requirements

2.1 General Conduct

You agree to:

• Provide truthful, accurate, and complete information when communicating with us
• Maintain the confidentiality of any account credentials or access information
• Notify us immediately of any unauthorized use of your information
• Use our services only for lawful purposes and in accordance with these terms
• Treat our staff and representatives with courtesy and respect

2.2 Prohibited Activities

You explicitly agree not to:

• Engage in any fraudulent, abusive, or unlawful activity
• Violate any applicable laws, regulations, or third-party rights
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems, accounts, or networks
• Impersonate any person or entity, or misrepresent your affiliation
• Transmit any harmful code, viruses, or malicious content
• Harvest or collect information about other users without consent
• Use our services to send unsolicited commercial communications

2.3 Property Access and Safety

When engaging our cleaning services, you must:

• Ensure safe and timely access to the property for our staff
• Disclose any potential hazards or special conditions
• Remove or secure valuable items before scheduled service
• Ensure pets are secured and will not pose a risk to our staff
• Provide accurate information about the property and cleaning requirements

2.4 Age Requirements

You must be at least 18 years of age to enter into this agreement and use our services. By using our services, you represent and warrant that you meet this age requirement.

3. Compliance with Laws and Regulations

You agree to comply with all applicable laws, regulations, and ordinances in connection with your use of our services, including but not limited to:

• Local, national, and international laws governing online conduct and content
• Data protection and privacy regulations
• Consumer protection laws
• Property access and safety regulations

4. Indemnification

You agree to indemnify, defend, and hold harmless Nursery Haven, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

• Your use or misuse of our services
• Your violation of these Terms and Conditions
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Any false, inaccurate, or misleading information you provide

This indemnification obligation will survive the termination of your use of our services.

5. Disclaimer of Warranties

5.1 Services Provided "As Is"

Nursery Haven provides its website and services on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding:

• The accuracy, reliability, or completeness of information on our website
• The quality, safety, or legality of our services
• Uninterrupted or error-free operation of our website or services
• The results that may be obtained from using our services

5.2 No Warranty of Results

While we strive to provide high-quality cleaning services, we do not warrant or guarantee specific results. Cleaning outcomes may vary based on property condition, materials, and other factors beyond our control.

5.3 Third-Party Content

We are not responsible for any third-party websites, content, or services that may be linked to or accessible through our website. Use of third-party services is at your own risk.

6. Limitation of Liability

6.1 Maximum Liability

To the maximum extent permitted by law, Nursery Haven's total liability for any claims arising from these Terms and Conditions or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

6.2 Exclusion of Consequential Damages

In no event shall Nursery Haven be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Loss of business opportunity
• Property damage not directly caused by our negligence
• Emotional distress or personal injury

6.3 Force Majeure

Nursery Haven shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

7. Property Damage and Insurance

While we take great care in providing our services:

• We maintain appropriate insurance coverage for our cleaning operations
• Any damage claims must be reported within 24 hours of service completion
• We are not responsible for pre-existing damage or wear
• Claims must be supported by reasonable evidence
• We reserve the right to inspect claimed damage before resolution

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our services, you consent to:

• The collection and processing of your personal information as described in our Privacy Policy
• The use of cookies and similar technologies on our website
• Communication from us regarding services, updates, or important notices

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.

Any legal action or proceeding arising from these Terms and Conditions shall be brought exclusively in the courts located in Lyon, France. You hereby consent to the personal jurisdiction and venue of such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Nursery Haven to attempt to resolve the dispute informally. We are committed to working with you in good faith to reach a mutually satisfactory resolution.

10.2 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing litigation. Mediation costs shall be shared equally unless otherwise agreed.

11. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices or agreements posted on our website, constitute the entire agreement between you and Nursery Haven regarding your use of our services and supersede all prior agreements, understandings, and representations.

13. Waiver

No waiver of any term or condition of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

14. Assignment

You may not assign or transfer these Terms and Conditions or any rights or obligations hereunder without our prior written consent. Nursery Haven may assign these terms at any time without restriction.

15. Modifications to These Terms

Nursery Haven reserves the right to modify these Terms and Conditions at any time. We will provide notice of material changes by:

• Posting the updated terms on our website with a new "Last Updated" date
• Providing reasonable notice through our website or other communication channels

Your continued use of our services after changes become effective constitutes your acceptance of the modified terms. If you do not agree to the changes, you must discontinue use of our services.