Privacy Policy

At Nursery Haven, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and services.

Last Updated: November 2025

Information We Collect

Personal Information You Provide

When you use our contact form or interact with our services, we may collect:

• Name and contact information (email address, phone number if provided)
• Service inquiry details and preferences
• Any other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website addresses
• Device information and screen resolution

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Responding to your inquiries and service requests
• Providing information about our cleaning services
• Scheduling appointments and consultations
• Communicating with you about our services

Website Improvement

• Analyzing website usage patterns and trends
• Improving website functionality and user experience
• Testing new features and designs
• Troubleshooting technical issues

Marketing and Communications

• Sending service updates and relevant information (with your consent)
• Providing information about new services or promotions
• Conducting customer satisfaction surveys

Legal Compliance

• Complying with legal obligations and regulations
• Protecting our rights and property
• Preventing fraud and ensuring security

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services (such as email service providers, analytics providers)
• Legal Requirements: We may disclose information when required by law, court order, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• With Your Consent: We may share information for any other purpose with your explicit consent

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Regular backups and secure data storage

While we take reasonable precautions to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details on our Contact page. We will process your request promptly.

Under Data Protection Regulations, You Have the Right To:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent for data processing at any time
• Lodge a Complaint: File a complaint with your local data protection authority

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.